Hunt group voicemail (desktop and mobile)

Desktop

On desktop versions of Horizon Collaborate, your voicemail can be found via the ‘Calls’ screen.

Click the ‘Voicemail’ icon to visit the Messaging Group Voice Portal.

You can also dial *62 on the dial pad, then press ‘Call’ to access your voicemail.

Press the * key and then enter the hunt group extension number. If you do not know your Hunt Group extension number, please contact your company Administrator.

If you are not calling voicemail from your own phone (for example, if you are calling from a mobile where there is no user association with the Collaborate account) dial *62 then press the * key and input your extension number followed by your passcode to access your voicemail externally.

Enter the Voicemail Passcode for the Hunt Group and then press 1 to access the voicemail box.

Mobile

On mobile versions of Horizon Collaborate, your voicemail can be found by tapping the phone icon at the bottom of your screen.

Tap the ‘Voicemail’ button to go to your Voice Messaging Group Voice Portal. This will show up on your ‘Calls’ screen, above your call history.

You can also dial *62 on the dial pad, then press ‘Call’ to access your voicemail.

Press the * key and then enter the hunt group extension number.

If you dial the full number from a phone that is not on the Horizon Company then you will be prompted to enter the extension number of the Hunt Group. If you do not know your Hunt Group extension number, please contact your company Administrator.

Enter the Voicemail Passcode for the Hunt Group and then press 1 to access the voicemail box.

Resetting a Hunt Group’s voicemail passcode

Please contact your company Administrator who can reset your hunt group voicemail password on your behalf.

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