What’s new?
Please contact [email protected] for feature requests.
Knowledge Base Update: 04/03/2024
- Multi-factor authentication (MFA) how-to guide
- Compatible devices and apps
- Problems setting up MFA
- Problems authenticating
Knowledge Base Update: 10/01/2024
Knowledge Base Update: 08/01/2024
Knowledge Base Update: 06/12/2023
Knowledge Base Update: 04/12/23
Knowledge Base Update: 22/11/23
Knowledge Base Update: 14/11/23
Knowledge Base Update: 06/11/23
Knowledge Base Update: 02/11/23
Knowledge Base Update: 01/11/23
Knowledge Base Update: 24/10/23
Knowledge Base Update: 10/10/2023
Knowledge Base Update: 04/10/2023
Knowledge Base Update: 03/10/2023
Knowledge Base Update: 06/09/2023
Knowledge Base Update: 05/09/2023
Knowledge Base Update: 31/08/2023
Knowledge Base Update: 22/08/2023
Knowledge Base Update: 16/08/2023
Knowledge Base Update: 14/08/2023
Knowledge Base Update – 08/08/2023
Knowledge Base Update – 26/07/2023
- Release note added for Desktop version 1.33.3
- Release note added for version 1.0.1186 on Android
- N-way Calling for Mobile page added
- N-way Calling for Desktop page added
Knowledge Base Update – 13/07/2023
Knowledge Base Update – 06/07/2023
Knowledge Base Update – 28/06/2023
Knowledge Base Update – 27/06/2023
Knowledge Base Update – 26/06/2023
Knowledge Base Update – 22/06/2023
Knowledge Base Update – 22/06/2023
Knowledge Base Update – 07/06/2023
Knowledge Base Update – 30/05/2023
Knowledge Base Update – 25/05/2023
Knowledge Base Update – 05/05/2023
Knowledge Base Update – 26/04/2023
Knowledge Base Update – 26/04/2023
Knowledge Base Update – 21/04/2023
Knowledge Base Update – 20/04/2023
Knowledge Base Update – 06/04/23
Knowledge Base Update – 04/04/23
- Release notes added for version 1.0.847 of the Collaborate Client on Android
- Release notes added for version 2.6.3 of the Collaborate client on iOS
Knowledge Base Update – 30/03/23
Knowledge Base Update – 16/03/23
Knowledge Base Update – 07/03/23
Knowledge Base Update – 02/02/2023
Knowledge Base Update – 01/02/2023
Knowledge Base update – 17/01/2023.
Knowledge Base updates – 10/01/2023.
Knowledge Base updates – 05/01/2023.
- The Service Desk support article has been updated with additional details on the information we need so that we can better support you when raising tickets.
Knowledge Base updates – 20/12/2022.
- Release notes added for Android- Collaborate version 1.0.638.
- Release notes added for iOS – Collaborate version 2.5.3.
Knowledge Base updates – 14/12/2022.
Knowledge Base updates – 13/12/2022.
- Release notes added for iOS version 2.5.2.
- Release notes added for Android version 1.0.629.
- Release notes added for desktop version 1.25.5.
Knowledge Base updates – 07/12/2022.
Knowledge Base updates – 01/12/2022.
Knowledge Base updates – 28/11/2022.
Knowledge Base updates – 22/11/2022.
- Release notes added for iOS version 2.5.0.
- Steps for enabling app microphone permissions (Windows) added to Troubleshooting Quick Tips.
- Call transfers (iOS) updated with information on blind transfer.
Knowledge Base updates – 16/11/2022.
Knowledge Base updates – 09/11/2022.
Knowledge Base updates – 07/11/2022
Knowledge Base updates – 01/11/2022
Knowledge Base updates – 20/10/2022
- Release notes added for Android version 1.0.582.
- Troubleshooting steps added to the ‘Introduction to Horizon Collaborate’ article, regarding passwords.
Knowledge Base updates – 19/10/2022
Knowledge Base updates – 12/10/2022
- Release notes added for iOS version 2.4.8.
- Voicemail for mobile article added.
- Service desk support page updated with additional details.
- Troubleshooting details added to ‘Getting started with calls’ articles for desktop and mobile.
- Managing headsets (desktop) troubleshooting quick tip added.
Knowledge Base updates – 05/10/2022
- Service desk support page added under the ‘Troubleshooting Quick Tips’ category.
Knowledge Base updates – 03/10/2022
Knowledge Base updates – 26/09/2022
- Minimum system requirements article updated with a note on smartwatches and Chromebook.
Knowledge Base updates – 22/09/2022
Knowledge Base updates – 15/09/2022
Knowledge Base updates – 12/09/2022
- Release notes for desktop version 1.16.2 added.
- Control Collaborate’s access to your microphone (iOS) – Troubleshooting Quick Tip.
- ‘Getting started with calls (desktop)’ article updated with a note on headset management.
Knowledge Base updates – 07/09/2022
- Release notes for Android version 1.0.545 added.
- Selecting a ringtone (Android) – new article added.
- Password reset steps added under the ‘Getting Started’ category.
Knowledge Base updates – 24/08/2022
Knowledge Base updates – 16/08/2022
- Horizon Collaborate Knowledge Base navigation article added to Troubleshooting Quick Tips (desktop and mobile).
- Voicemail Portal (desktop) article added.
- Additional details were added to the client logs/error report articles for Windows, mobile, and MAC (‘Please note!’ onward).
Knowledge Base updates – 15/08/2022
Knowledge Base updates – 11/08/2022
Knowledge Base updates – 10/08/2022
- Release notes for desktop version 1.13.0 added.
- Small updates to the desktop call transfer and user presence articles to reflect the above release notes.
Knowledge Base updates – 04/08/2022
- Release notes for Android version 1.0.486 added.
- Release notes for iOS version 2.4.4 added.
- UX updates to mobile call transfers – new training article added.
Knowledge Base updates – 28/07/2022
- Release notes for desktop version 1.12.0 added.
- ‘Developer cannot be verified’ MAC OS fix added to desktop troubleshooting quick tips.
Knowledge Base updates – 21/07/2022
- Enabling Windows notifications for Horizon Collaborate.
- Important note: running original and refreshed Horizon Collaborate.
Knowledge Base updates – 20/07/2022
- ‘Introduction to Horizon Collaborate – desktop’ video updated. Closed captions added and images updated to reflect client changes.
Knowledge Base updates – 14/07/2022
- Adding, editing, and removing ‘My Contacts’ (desktop) article added. Includes external contacts.
- Release note for Android version 1.0.451.
Knowledge Base updates – 13/07/2022
Knowledge Base updates – 12/07/2022
Knowledge Base updates – 01/07/2022
- Call twinning added to ‘Incoming calls settings (desktop)’.
- Desktop release notes for version 1.10.1 added.
Knowledge Base updates – 30/06/2022
Knowledge Base updates – 29/06/2022
- Call recording functionality/short codes for desktop and mobile.
- Android release notes for version 1.0.418.
Knowledge Base updates – 28/06/2022
Desktop release notes – 17/06/2022
Services settings for desktop
iOS release notes – 16/06/2022
- Release notes for iOS version 2.4.0 added.
- Mobile settings article updated to reflect the addition of call twinning and call forwarding on iOS.
Mobile Settings – 13/06/2022
- A new mobile settings article has been added to the Horizon Collaborate Knowledge Base.
- Call forwarding, call twinning, and Do Not Disturb settings added for mobile devices.