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Are you on the latest version of Collaborate? (iOS)

Your new Horizon Collaborate Client isn’t a static product; we are always updating it to ensure we provide you with the best service possible.

Updates can include bug fixes, improvements to the client’s functionality, and even brand-new features. With this in mind, it is important to ensure you’re on the latest version of the client so that all the latest improvements are available to you.

How to update your Collaborate client on iOS

How your Collaborate client updates on iOS will depend on your App Store settings.

Recommended: Tap on your phone’s ‘Settings’ and navigate to ‘App Store’. Under ‘Automatic downloads’, switch on ‘Apps’ and ‘App Updates’.

Alternative: When a new version is communicated via the Release Notes section of the Knowledge Base, update the app via the App Store manually.

You can find out which version you’re on by tapping ‘Report an issue’ on the login screen, or by tapping the three dots at the bottom of your screen when you log in.

Top tip!

We strongly encourage you to regularly check the Release Notes section of the Collaborate Knowledgebase for the most up-to-date details on changes to your Collaborate service on iOS.

Here, you will find the latest version number along with a bullet-point list of bug fixes, updated or new features, and links to relevant training materials for all devices.